Salesforce – CRM in the Cloud

Salesforce is a web accessed, or you connect to it on the internet, the cloud. Salesforce is a CRM application, CRM stands for Customer Relationship Management. CRM began as a method used for managing a company’s interactions with customers and future sales prospects, but with the advent of Salesforce this has expanded to become more of a one-stop for all of a company’s business operations as well.

Salesforce CRM lives in “the cloud” and this gives users the ability to create, edit manage and perform nearly every detail of their job. Salesforce.com, also know as SFDC, is located in San Francisco, CA, was founded by Marc Benioff and Parker Harris in 1999. Salesforce started as a business software company that distributed its product on a subscription basis. Now, Salesforce has become the #1 CRM solution in the world. Salesforce is also called the force.com platform and external developers are able create add-on applications that very easily can become integrated into Salesforce. This allows Salesforce users the ability to customize Salesforce to fit any need a business client wants or needs to enhance their business processes.

This is my foray into the world of Salesforce, as I move through the maze of prolific data, information, terms, blogs, books, videos and anything I believe will help attain the title of Salesforce Certified Administrator, I will keep a blog about this adventure into learning Salesforce.

Salesforce folks, whether beginners or experienced are welcome to comment and collaborate.

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